Receiving services through the HANAPP platform is subject to the acceptance and strict implementation of all the items listed in the text below.

Definitions and terms

The terms used in these terms and conditions have the following meanings:

1- Company: Atie Sazan Tose'e Nashenavayan company, which provides HANAPP services.

2- HANAPP: software services provided by the company in order to provide smart services and other services to users are provided.

3- HANAPP application: software services provided to users by the company on HANAPP software.

4- Application: The software belongs to Atie Sazan Tose'e Nashenavayan company, which is intended for the use of HANAPP services, and the right to use it temporarily is granted to the company's users or business parties under the conditions stated in the private contract and this document.

5- Private contract: a written or electronic agreement between the company and the user or the company's business parties, for the temporary use of HANAPP software.

6- User: is a natural or legal person, whether a service recipient, who connects and benefits from the application through the internet according to the current conditions and rules.

7- Users: Different users (deaf, hard of hearing, hearing, etc.) are referred to as users.

8- Smart: The use of smart cores for audio and text processing has made HANAPP software able to understand users' needs and help the deaf.

9- Wallet: Banking services, including card to card, bill payment, recharge purchase and other services are designed in the HANAPP software wallet.

10- Services: Medical and health services, rehabilitation, online taxi, employment creation, etc. are provided.

11- User account: It is an account created by people to use HANAPP services in the application.

12- Credit: It is the amount that users have in their user account in order to use HANAPP services. This amount will be considered and calculated in the form of payment through the banking system and Shatab network member cards according to the present conditions and rules.

13- Confidential information: information placed by users in HANAPP, including information entered directly by users, as well as information that is automatically generated as a result of the use of HANAPP services by the company or commercial parties, or in The discretion of the company is placed.

14- Laws and regulations: the constitution, ordinary laws, executive regulations, circulars, instructions and all legal regulations governing the performance of the contract.

Account

1- By registering in the HANAPP application, as well as by using its services every time, users accept that they have read the present terms and rules in full and have accepted it with full knowledge of its terms and meanings. These terms and conditions may change over time. Users' use of the application, after each change in the conditions and rules, means acceptance of said changes. These rules are available for users to read on HANAPP website and application.

2- To use HANAPP services, it is necessary for every user, whether a natural person or a legal entity, to create a user account in the application. Only persons who are over 18 years old and have legal capacity can create a user account in the application. The said user must register his/her mobile number in the HANAPP application to use the service.

3- Legal entity users are required to introduce a representative (natural person) to register in the application, and the information of this legal entity must be entered in the application.

4- None of the users have the right to use the robot and related software or interface to use the application, including authentication, completing information, sending requests, etc.

5- Users agree to enter all the requested information of the application in accordance with reality, correct and up-to-date, and the user is responsible for the inaccuracy and lack of up-to-date information. If it is proven otherwise, the company will not bear any responsibility for damages and problems caused by the invalidity of the declared information.

6- Users undertake to register in the application only with their own mobile number. Otherwise, the owner of the mobile number will be fully responsible for the beneficiary and the company will be allowed to cancel the membership and user account as soon as it becomes aware of this matter.

7- Each person can only have one account as a user. If the company finds out that there are multiple user accounts in the name of a person, either real or legal, it will be allowed to stop the service and deactivate the mentioned user accounts.

8- Users are responsible for all activities that are carried out through the user account of natural or legal persons in the HANAPP application. Therefore, the responsibility of third parties or people other than the user who use the application services with that account is entirely directed at the user of the account. The user with a user account has joint responsibility towards the company, other users and third parties.

9- The responsibility of maintaining the security of user account information, including mobile number, first and last name, is the responsibility of the consulting user and consulting user. In case of loss or theft of user account and mobile phone information, the said user is obliged to inform the company as soon as possible. It is obvious that until the notification to the company has been made, the responsibility of all the activities that have been done through the mentioned user account and the user's mobile phone will be his responsibility.

10- Users do not have the right to allow other natural or legal persons to use their account or to transfer their account to another natural or legal person. In the case of a legal entity user, the legal responsibilities of using HANAPP services will be directed to the managers of legal entities.

11- In certain circumstances, users may be asked for authentication to use the services. In this situation, if the users do not provide enough information to the company, the company can block their user accounts and refuse to provide services to the mentioned people.

12- Depending on the case and at the discretion of the company, users may be requested to complete the information, provide documents or modify the existing information. In this case, the user will be obliged to provide the information or modify the requested information within the period announced and requested by the company. Otherwise, the company can block his user account and refuse to provide services to the mentioned user.

13- The user information of all users is confidential with the user who receives the information, and none of the users have the right to save or publish information related to the other party's account (including identity information, contact number, address, photo, etc.) put others

Using HANAPP

1- By using HANAPP services, users accept and are obliged not to use the services provided to perform any illegal activity according to the laws, against Sharia and against the customs of the society.

2- Users do not have the right to receive services regarding unauthorized activities that are not allowed according to the law.

3- Users undertake never to use HANAPP services in a way that harms HANAPP, its business partners and partners. If the users misuse the facilities provided in HANAPP services for personal benefits or material or moral damage to the company's interests, the company will have the right to terminate the services and disable their user accounts, by referring to Competent authorities should take legal action, including claiming damages.

4- Users accept that the company may use SMS, email or Push Notification as a way of communicating with them. Users can request to stop sending these messages, but by opting out of receiving these messages, they accept possible problems in using HANAPP services and may not receive relevant information in time.

5- The company or business party may provide codes as gifts to users. By entering these codes in the software, either a percentage of the service cost is reduced, or a percentage of the service cost is returned to the user after that, or a specific amount is added to the user's account in the HANAPP application. The way of providing these services and determining the deadline for using them depends on the discretion of the company or the commercial party, and if the mentioned codes do not belong, the users will not have the right to raise any claims and objections in this regard.

6- Users accept that they are not allowed to transfer or sell the codes to other persons. Users are also not allowed to publish these codes publicly - even if the Company has published these codes in public spaces in a way that is publicly available - unless the Company has given them official permission to do so.

7- Users accept the credit they have in their user account regardless of the method of legal acquisition (if it is as a result of increasing credit through the bank portal or entering discount codes provided by the company or any other method) only for using the services. HANAPP can be used and it is not possible to receive this amount in cash.

8- Users accept that the codes given to them in order to increase credit or reduce consulting fees may expire. Since the company or business party does not charge users for providing these codes, they reserve the right to change the amount or percentage of effectiveness of these codes even after publication based on the terms of the assigned code or if they deem necessary. invalidate Also, if the company determines that the application of this code was due to a technical error or violation or was illegal, it can cancel or delete these codes or the credit added to the user's account as a result of its use.

9- Users are responsible for providing the necessary internet and hardware, as well as paying their related fees for using HANAPP services.

10- Users undertake not to use the other party's personal information, such as the number, name, etc., obtained as a result of using HANAPP services, after finishing using the services provided in the application. Of course, storing users' information in mobile devices or in any other way is against HANAPP rules. Also, users undertake to use the information provided by users only in necessary conditions and to the required extent during the use of HANAPP services and applications. The use of this information by users must be in accordance with the customs of the society and the laws. In any case, the mentioned information has been provided to the users as a trust, and in case of violation of the mentioned obligations, the company and the interested person will be allowed to pursue the matter legally and criminally.

11- By using HANAPP services, users agree not to use HANAPP as a means of advertising and marketing their personal goods and services during the service, and refrain from any introduction and supply of personal products and services or belonging to others.

12- Users are committed to complying with all conditions and laws, Islamic, Shariah, moral and social principles when using HANAPP.

13- Users accept and declare that they have read and accepted HANAPP's privacy policy.

14- HANAPP services may be provided in partnership with the services of companies or other commercial parties over which HANAPP has no control. In such circumstances, users accept that these services have their own terms and conditions and HANAPP is not responsible for the rules and services of these companies.

15- Since a person or persons other than the user may use his user account or get services, the responsibility for paying the fees is the responsibility of the user receiving the advice. It is also necessary to mention that any legal responsibility of the user of the user account is towards the user and thus the said user has a joint responsibility towards the company.

16- The user undertakes not to send requests for the services of persons under the age of 18 without their presence. The user is obliged to cancel (refusal to perform) such services. Otherwise, it is the user's responsibility to perform the service and also to compensate the possible damages.

Fees and Payments

1- Users accept that the cost of providing services, whether the services are provided by the company or the commercial party, and after using it, they cannot object to the announced cost. It is obvious that since the users are allowed not to accept the fee announced by the company or the commercial party, if they accept it, they are obliged to pay it. For this purpose, by accepting these conditions and rules, users give the company the right to receive and collect the amounts demanded by the company or the commercial party from their user account.

2- The payment of the service fee and other expenses announced by the company or the commercial party can only be done through the methods specified by the company or the commercial party. These methods include: payment through the credit available in the HANAPP user account and depositing the fee to the account of Atiyeh Sazan Development of the Deaf (with prior coordination with HANAPP experts) are possible. Payment methods are limited to the mentioned items. Any other method such as card to card, clearing, etc. is not approved by the company and in this case the company will not bear any responsibility.

3- If the user uses obscenities, insults, assaults and other illegal behaviors against the user or the consultant or the translator, the user has the right to refer to the competent authorities. In addition, the company will have the right to refer to the competent authorities due to damage to its reputation and business reputation.

4- Users are required to pay all the costs announced by the commercial parties.

HANAPP's Responsibility

1- The company with all its facilities, including the call center, complaint handling unit and mediation process, use all their efforts to satisfy users and resolve any possible differences between them when using HANAPP services.

2- The company tries to provide good quality services to users by using its monitoring and conducting a survey of users at the end of the service.

3- The company strives to provide the possibility of using software services by users' devices, but will not guarantee that it will run on all devices or communication networks (Internet, mobile network, etc.).

4- Users' information is protected by the company as confidential information and access to it by third parties is prohibited, except according to the law and the decision of the competent judicial authority. Therefore, in legal cases, as well as requesting and issuing an appropriate order from the judicial authorities, the company is obliged to provide the users' information to the aforementioned authorities. It is necessary to explain that it is possible to provide user information only through the application, and in order to maintain the security of user information and the principle of confidentiality, it is not possible to provide user information to the user and third parties over the phone or in person, except as required by law.

5- If any of HANAPP's users encounter a problem while using its services, they can file a complaint through HANAPP's call center and complaint handling unit. The company or the commercial party will do the necessary follow-up according to the case and will do its best to resolve the disputes.

6- All the information needed by the users about the way and conditions of providing HANAPP services and the use of service provider software, including the user, has been placed by the company in the software. Individuals can fully familiarize themselves with the mentioned conditions and HANAPP services by referring to the mentioned section and reading it. Also, the company's colleagues in the call center answer any ambiguity and questions of the users.

7- HANAPP is only a provider of user introduction service and the possibility of easy access to the user, and will not be responsible for the services provided and its content by HANAPP and commercial companies, as well as possible profits and losses resulting from the advice provided.

Responsibility of Users

1- The responsibility of all the actions and actions of the users that result from non-compliance with the relevant laws, including the Islamic Penal Code (committing a crime while using HANAPP application services) and civil laws (damage to the users' property), is the responsibility of the offender. And the company is not and will not be responsible for the above actions and actions. Company . In addition to deactivating the offending user account, they can take legal actions against the mentioned person through the competent authorities for the realization of their legal rights.

2- Any action by the users that leads to damage to the company's reputation, credit and assets will be considered a violation of the contractual and legal conditions. The company reserves the right to block the offending user's account and, if necessary, take necessary legal measures against the offending party and claim damages and legal rights.

3- Users are responsible for complying with all laws and regulations.

Tasks, Rights and Obligations of the Consultant or Translator Users

1- All the responsibility of the content provided to the consultant user is the responsibility of the consultant user or translator, and HANAPP is not involved in claims between the user and the consultant.

2- According to the current contract, the user of the consultant or translator guarantees that he has the necessary qualifications to conclude transactions.

3- The user of the consultant or translator undertakes not to give advice to the user receiving the advice if the referred subject is not within his knowledge.

4- The consultant or translator undertakes to respond to the questions of his specialized field that are asked by users in Henap systems as much as possible.

5- The consultant or translator undertakes to complete and send his introduction information according to the template sent by HANAPP.

6- The consultant is obliged to give an appropriate response (rejecting or accepting the request) to all the reservations made in the HANAPP system within 24 hours, otherwise the consultant or translator will be suspended for one week and will be removed from the notification and advertising priorities. .

7- According to this contract, the consultant or translator will be responsible for the compliance of the content provided to the user with all the laws and regulations and obtaining the necessary permits, and in case of violation of any of the laws in the provided content, the consultant or translator will be responsible.

8- The consultant has stated and accepts that all user information is confidential and belongs to HANAPP, and should not disclose any information from HANAPP to users during the contract period or after, and cannot use them for any other business tool at any time.

9- The consultant or translator guarantees that he has sufficient and necessary ability and expertise to implement the subject of the contract and his obligations.

10- The consultant or translator does not have the right to transfer the user to get advice in any way (change the contact number, change the address, etc.)

Technical Items

1- Users do not have the right to make any attempt to extract the source code of HANAPP software, including decompile, reverse engineering, or similar activities, unless permission to do so has been issued legally.

2- Users are not allowed to provide another version of HANAPP services on other servers using Framing or Mirroring and other methods. Also, the user is not allowed to make changes or disturbances in the HANAPP software or in the way of providing services.

3- Users do not have the right to run software or scripts with the purpose of indexing, reading or any data mining activities on the service.

4- Users do not have the right to do any activity in order to gain illegal and unusual access to any part of HANAPP application, or systems related to HANAPP.

Content Shared by Users

The company or commercial party may allow users to publish photos, text, audio files, video files or similar files on the website, mobile software, social networks or other parts of this system. Ownership of this content will remain with the users. But by registering them in the services related to HANAPP, users give the right to the company or business party to publish the information that is out of confidentiality or to transfer it to other natural or legal persons.

Service Interruption

For any reason, the company comes to the conclusion that the presence of any user or business party or guest can threaten the security and peace of the business or other users, according to its discretion, it is allowed to block the said user's account or not. Permission to use the service is temporary or permanent. If users do not comply with the obligations of these conditions and rules, or their access to HANAPP services is dangerous or undesirable, the company has the right to remove the said user's access to HANAPP services. In this case, the user will not have the right to raise any claim or objection.

Remote Agreement

1- Users agree that for the easy exchange of information and making new agreements, all changes and additions to the present conditions and rules, including changes and additions to its terms, setting up contracts, notices and announcements related to the company or business party, will be made through the HANAPP application. And the users, while accepting information about the conditions and implementation process of the agreement remotely and electronically, declare their agreement to the application of any new conditions and agreement through virtual space and electronically.

2- The user account belongs to the user and its use is independent of the user and cannot be transferred. All responsibilities related to the maintenance and protection of the user account are the responsibility of the user with the user account. While accepting all responsibility resulting from the use of the user account, the users assume all the data of the messages issued through the said user account, including the form, wording, confirmation, choice of forms and their confirmation, and any claim regarding the denial, doubt and falsification of the data of the messages. Sent from the user area is unlistenable and rejected.

3- Users accept that any procedures, forms, expressions indicating approval and declaration of acceptance and data confirmation of messages issued by the company or commercial party are considered electronic signatures and acceptances, and any claims regarding said signatures and acceptances are inadmissible and rejected.

4- By becoming a member of HANAPP services and using it, users declare their intention and willingness to accept the conclusion of any legal action, including contracts and transactions remotely and through computer and electronic systems.

5- All legal and technical procedures, including user authentication, request and acceptance, electronic signature and related confirmations provided by the company to conclude an electronic contract with users through the application, are accepted by the users and any technical method to set up the contract, including request and Acceptance is a written agreement. Any claim, including denial and doubt, regarding the electronic contract cannot be heard and rejected.

6- Due to the conclusion of this contract electronically and in virtual space, the users declare their agreement to determine the residence of the company as the place of conclusion of the contract.

Contractual Confirmations

The deaf consultant or interpreter user acknowledges that he/she is of sound mind and will and meets all the legal and contractual conditions for using the company's services in order to fulfill the purpose of the contract, including the absence of a bad background, absence of addiction to drugs and alcohol, as well as absence of use and consumption They, as well as the users, acknowledge that all the statements, announcements, confirmations and contents of the documents and documents provided and the information announced to the company and everything that will be announced and presented in the future are true and correct. If, for any reason, including the declaration of authorities and persons, contrary to the statements of the users are announced or confirmed, the company has the right to permanently disable the wrong user and for the violation mentioned above, to demand the amount of 50,000,000 Rials as damages and To comply with these terms and conditions. Collection of all or part of the above damage and liability from the user's Riyal credit with the company is unimpeded.

Force Major

Force majeure is the occurrence of any uncontrollable, unavoidable, and unpredictable external event that is not documented by the actions of any of the parties to the contract, among its examples are floods, earthquakes, fires, wars, and other natural disasters, or financial crises, security, labor strikes, and filtering of internet sites. or an attack by out-of-control internet hackers that causes a stop or delay in the implementation of the contract and delays the fulfillment of the subject of this contract. In the event of force majeure, either party must notify the parties in writing within a maximum period of 5 days from the date of force majeure. The other party should be informed that in case of force majeure, none of the parties will have the right to make any claim against the other party. If the force majeure lasts for more than three months, each of the parties can cancel the contract.

Interpretation of Contraction

In the interpretation of the existing contract, all the conditions, including the negotiations of the parties, the conditions governing the conclusion of the contract, the purpose of concluding the contract, the general spirit governing the contract, as well as the custom governing this type of transactions and logic, will be taken into account, if according to the court ruling or the current laws of the country, each of the provisions If this contract is considered invalid, firstly, there is no violation of the other provisions of the contract, and secondly, the implementation of the other provisions of the contract in a way that is most compatible with the original intention of the parties will be accepted.

Dispute Resolution

In case of any dispute arising out of this contract and related to it, including its conclusion, validity, termination, breach, interpretation or implementation, the parties will try to resolve the matter by negotiation, as much as possible, and otherwise, the dispute will be settled by an arbitrator. With the issuance of the arbitration award, it is settled in a definitive and binding manner. In addition to the governing provisions of the relevant commercial custom, the arbitrator will also observe the present arbitration clause is considered an independent agreement from this contract and is in force.